Haryana Government is pleased to notify this scheme on 08-01-2014 for establishment and roll-out the CSCs under the name and style of “Haryana e-Seva” throughout the state of Haryana following a Private Entrepreneurship Business Model, in line with the approach envisaged by Government of India.
A convergence model has been envisaged wherein the CSC is authorized to transact businesses and deliver a rich basket of relevant services to the citizens from multiple government departments/ enterprises/ agencies besides the private and financial sectors. This convergence is sought to be achieved by clubbing the following categories of services:
G2C Services: like Birth certificate, death certificate, Nakal of Jamabandi, Caste certificate, etc.
The IT Department has developed an in-house application platform known as the “Integrated Village Information & Service Delivery System” (referred to as IVISS hereinafter), which is an enabling platform to bring about such technology and operational convergence, with a facility to accept all government and non-Government payments at the CSC.
A Memorandum of Understanding (MoU) has been entered with CSC-SPV India Limited, a Special Purpose Vehicle (SPV) formed under the Department of Information Technology, Government of India, for providing B2C Services like mobile phone bills and top-ups, PAN card, Voter card for delivery through the CSCs.
Service provider to Government Departments, Boards & Corporations
A service provider to requirements of various Departments and Agencies of Haryana Government would be a cost effective and optimal mode of implementation of their requirements while enhancing the revenue potential of the CSC.
Authorized Learning Centre of HKCL
The state of Haryana has promoted the establishment of Haryana Knowledge Corporation Limited (HKCL) and would be establishing and operating its ‘Authorised Learning Centres’ (ALC) as private business initiatives, the VLE shall have the option of acting as an ALC of the HKCL and supplement its revenue base
Benefits of the Convergence Model
The project model is expected to deliver numerous benefits and will eliminate the physical interface between the service seeker and the service provider.
Establishment of CSCs in the state would provide direct gainful self employment for more than 5,000 entrepreneurs/ skilled IT persons in the state in this process. The IT literacy courses run through the ‘Authorised Learning Centres’ of the HKCL would further enhance employability of the youth.
Number of CSCs
About 2,500 CSCs are planned to be established across the State, of which 500 CSCs would be rolled out during Phase-I followed by another 2,000 CSCs during Phases II and III, over the following 18 to 24 month period.
This Scheme shall be administered through a three-tier administrative structure:
The CSC operations are envisaged to be operated and managed by the selected Village level Entrepreneur (VLE) who will be formally authorized for the purpose.
District level - DeGS
Each District has a District IT cum eGovernance Society (DeGS), of which the Deputy Commissioner (DC) is the Chairman with the District Information Officer (DIO) of the NIC as member-secretary supporting the DC in this behalf. The District e-Governance Society shall be responsible for administrative control, supervision and monitoring the working of the CSCs within its jurisdiction.
State level - eSDA
An independent Division known as eSDA (Electronic Service Delivery Agency) has been created within Hartron which will act as the state level agency for operating this scheme. This Division shall be responsible for providing all necessary enabling technology, IT infrastructure, IT Operations and support for necessary business operations for successful operation of the scheme on a perpetual basis.
Financial sustainability of the Administrative structure
A revenue sharing model has been worked out to ensure sustenance of the scheme operations in the long run. The service charges in respect of various services/transactions shall be uniform across the state and has been fixed by the Government as per notification.Haryana e-Sewa Scheme for Common Services Centres, 2014 (Click here to download)
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